Dr. Hüseyin Güngör is a Director at VODW, a strategy and marketing consultancy with a team of 100+ consultants and interim professionals, based in The Netherlands.
Before joining VODW, Hüseyin was a global expert for service operations and customer experience at McKinsey & Company.
Prior to consulting he was an investment and retail banker for Demirbank (HSBC), marketing manager for Philips, and head of savings accounts & call center for DHB Bank.
He is the author of “Emotional Satisfaction of Customer Contacts”, “Achieving Emotional Loyalty with Customers” and many articles on customer experience. He lectures marketing, CRM and CEM at various business schools and serves as a jury member for customer service awards, such as Call Center Awards in The Netherlands.
Hüseyin received his Ph.D. degree in Business Studies and his Master’s degree in International Relations, both from the University of Amsterdam.